We offer free Priority shipping on all domestic purchases.
Shipments are fulfilled Monday through Friday during normal business hours (Eastern Standard Time) excluding major holidays. All orders received after 11am EST will be fulfilled and shipped on the following business day. Once shipped, your order should arrive between 3-5 business days.
Unfortunately, we do not offer international shipping at this time. We hope to be able to offer international shipping soon so please check back in with us! Kovo Essentials will gladly accept returns on unopened / unused orders placed within 30 days. We only accept returns for items purchased through www.kovoessentials.com. If you purchased a Kovo Essentials item from a retail partner, please contact that retailer directly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for returns. If you have questions about your return, please email us at email@example.com
TO COMPLETE YOUR RETURN
Pack up the items in a shipping box (it’s best to use the one the item(s) were mailed to you in).
Include a copy of your packaging slip with your return. If you don’t have a packing slip, please include the following information with your return:
Kovo Essentials order confirmation number
A note about why you’re returning the item(s)
and send to:
KOVO Essentials Inc.
572 High Ridge Road,
Stamford CT 06905, USA
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 5 business days.
If you’ve been notified that you’re receiving a refund, but it has been more than 5 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account.
If you have additional questions, please contact us at firstname.lastname@example.org
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for further instructions.